Frequently Asked Questions
Find answers to common questions about our gourmet products
How do you ensure the freshness of food items during transit?
We use temperature-controlled packaging and vacuum-sealing technology to ensure all perishable items arrive at your doorstep in peak condition.
Are your products organic or locally sourced?
We prioritize partnerships with local organic farms and sustainable producers to provide the highest quality seasonal ingredients.
Do you provide nutritional information for your products?
Yes, full nutritional facts and ingredient lists are available on each product page and printed on the physical packaging.
Can I modify or cancel my order after it has been placed?
Because we process fresh food orders quickly, changes must be made within 2 hours of order placement by contacting our support team.
Do you cater to specific dietary restrictions like gluten-free or vegan?
Absolutely. You can use our site filters to browse dedicated sections for gluten-free, vegan, keto, and nut-free options.
What should I do if my package arrives damaged?
Please take a photo of the damaged item and contact us immediately at [email protected] so we can arrange a replacement or refund.